Refund and Returns Policy

Returns & Cancellation

1.Cancellation before delivery /shipment (Only valid on for delivery in India ):

  • Prior to delivery/shipment of your order, you can at any time, cancel the order by logging into your account on the Platform and by tapping on ‘My  Account’ section of the Platform. 
  • Applicable refund against the cancelled product will be credited to you within 5-7 business days after the cancellation request is duly processed by us.
  • You cannot cancel any specific product(s) inside the order. In case of such a cancellation, the entire order will be cancelled.
  • In the event that the product or order has been delivered to you, the terms of return policy shall be applicable to such product(s) or order.
  • We shall intimate our approval/disapproval of your cancellation request via email.
  • Once request for cancellation of an order is placed, we cannot undo such cancellation request. In such a case, you will have to replace the order again.
  • In case the order is cancelled while the order is in transit, we shall process the refund only once the products have been received and verified at our warehouse.
  • As a part of cart offer or any discount offer if a user has purchased one product along with another product, and during cancellation of the same, all the products purchased through the same cart offer would get cancelled.
  • For product(s) purchased through specific cart offer or any other discount offer inside the order, if any of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.

2.Refunds for the cancelled orders

  • In case of cancellation before delivery/shipment, we process the refund within 5-7 days after receiving the cancellation request.
  • In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund only once the products have been received and verified at our warehouse.
  • If any or all the products that were originally part of an order placed using a coupon or offer are cancelled, then the coupon code/offer will no longer be applicable on that order. The benefit of the coupon/offer will also not be included in the refund. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5-7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

3.What if I used discount vouchers during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

4.Returns and Refunds

  • Zachandkiki offers a easy return of the orders, wherein you can raise a request for return of any individual product in your order or you can return all the products in your order, within 7 days of its delivery, by logging into your account. However, please note that a return request can be made only once per order.
  • In the event that a user who has checked out of the Platform as a ‘guest’, intends to initiate return/ cancellation request, can do so by registering with us i.e., by creating an account on the Platform using the same email ID and/or phone number used to check out of the Platform as ‘guest’. Upon creating an account, user shall be required to sign in to our Platform through which the user shall be able to raise return/ cancellation request for one or all the products of the order.
  • Please return your product(s) in its original packaging with all the parts and freebies and with the original receipt. Please make sure that the product(s) are properly packed when you are returning it. Please note that if an incorrect product(s) is handed by you to our courier service partner, we shall not be responsible for any loss/damage/theft caused to such incorrect product while in transit or otherwise.
  • Once the original product(s) has been received at our warehouse and the quality check has been carried out, the refund for the original product(s) will be processed, as applicable.
  • For all those pin codes, where pickup service is available by reputed couriers, the return pickup time would be within 2 to 4 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control, for which we shall not be liable and would request you to cooperate with us as we continuously try to reduce such instances.

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 7 business days of order delivery
  • Free product provided by brand

We will pick up the products within 2-4 business days and will initiate the refund process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. We do not offer replacements.