1. What is the best way to reach customer service?
The best way to reach us is email at [email protected].
We are open from Monday to Saturday from 9am IST to 6pm IST to answer any and all questions or simply just to chat.
2. Can I modify or cancel my order?
An order cannot be modified after placing . However you can cancel the order by providing the reason for cancellation .
3. Where is my order confirmation email?
An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at [email protected]
4. How can I track my order?
Once your order has been shipped, zachandkiki will send you a shipping confirmation email and tracking number.
5. When will my order ship?
Your order will be shipped between 2-5 business days.
6. Is there a time limit for exchange?
The exchange product must be returned for exchange within 7 days since the product has been delivered